Shipping Policy

Free Worldwide Shipping

At Nuvéa, we are pleased to offer FREE worldwide shipping on all orders.

We work with trusted logistics partners to ensure your order arrives safely, securely, and as quickly as possible.

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Delivery Times

United Kingdom

3–5 Business Days — FREE

United States

3–7 Business Days — FREE

Rest of the World

3–7 Business Days — FREE

Please note that delivery times are estimates only and may vary due to factors outside of our control, including customs processing, local carrier delays, weather conditions, and peak shipping periods.

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Order Cancellations & Modifications

Once a packing slip has been created, your order is being prepared for shipment. At this stage, we are generally unable to cancel, modify, or make changes to the order.

If you require assistance, please contact us immediately at support@nuvea.me. We will do our best to help if your order has not yet entered the fulfillment process.

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Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking link provided to monitor the status and progress of your delivery.

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Customs, Import Duties & Importer of Record

By placing an order with Nuvéa, you acknowledge that you are the Importer of Record for your shipment.

As the Importer of Record, you are responsible for complying with all applicable laws and regulations of the destination country.

This may include:

• Customs duties

• Import taxes

• VAT or GST charges

• Brokerage fees

• Handling charges

• Documentation requirements requested by customs authorities

Customs duties and import fees are determined by the destination country and are outside the control of Nuvéa. We cannot predict, calculate, or prevent these charges from being applied.

If a shipment is delayed, refused, returned, abandoned, or destroyed due to unpaid customs charges or failure to comply with import regulations, Nuvéa shall not be held responsible. In such cases, the order may not be eligible for a refund.

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Lost, Delayed, or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at support@nuvea.me.

Our support team will work with the shipping carrier to investigate the issue and help find the best resolution.

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Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Nuvéa is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the customer.

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Contact Us

If you have any questions regarding shipping, delivery, or order tracking, our customer support team is here to help.

Nuvéa

Email: support@nuvea.me

Website: www.nuvea.me